How do I schedule service(s)?
You may call 512.805.5300. To confirm your appointment, please have a valid credit card, gift card or room number ready. In order to help our team exceed your expectations, please communicate any special requests, therapist gender preferences or medical conditions at the time of reservation.
What happens if I am unable to keep my original appointment?
Because your spa experience is reserved especially for you, we kindly request that you provide 24 hour advanced notification if you need to change the date or time of your reservation. No shows or changes made in less than the given time frame are subject to full payment via the credit card, gift card or room number used to secure the reservation. Every appoinment made on the day of service will not have an option to cancel.
Do you provide appointment reminders?
Yes, appointment reminders are offered by phone to the number provided upon your appointment booking. Appointment confirmations are provided as a courtesy and may not be available on occasion. Each guest is ultimately responsible for arriving to scheduled appointments.
When should I arrive for my treatment(s)?
In order to receive the “full spa experience,” please arrive 15 minutes prior to your first spa treatment. This will allow time to unwind as well as get robed, complete client paperwork and enjoy our relaxation lounge and refreshment bar amenities.
What if I arrive late for my appointment?
Arriving late will simply limit the time for your treatment. Your treatment will end on time so the next guest will not be delayed. The full value of your treatment will be applied. Should you arrive too late to receive your service, advance payment is required and you will be asked to reschedule for a later time or date.
What should I wear?
Plush robes and slippers will be provided as well as a private locker for your personal belongings. For facial and massage treatments, please disrobe to your level of comfort. If you are receiving a body treatment disposable undergarments will be provided upon request. Please note during all treatments, the body is fully draped except the portion of your body that is being treated. The utmost discretion will be used to ensure privacy at all times.
Should I shave before my treatment?
Shaving is not recommended prior to any body treatment, pedicure, or hair removal service. A minimum of 1/4 inch of hair growth is required for waxing. Men receiving facials should avoid shaving 4 hours prior to treatment.
Do you offer spa services for children?
Spa Botanica offers select services for guests as young as 5 years old as long as they are continually accompanied by a parent or guardian and behave like ladies and gentlemen. Minors will be scheduled with a therapist of the same gender and are asked to bring a bathing suit to wear during massage treatments. A signed parental consent is required for all guests under age 18.
How are payments billed?
All major credit cards are accepted. Hotel guests may also charge the service to their room.
Contact us at 512.805.5300 regarding any questions or concerns.